Dealer OPS & Leadership

Vehicles recalled for safety risks go without repairs, from Trib Live. Each day, attorney Terry Harris sets out in his trusty 2002 Honda Civic, which has 150,000 miles — and has been recalled for a variety of defects considered dangerous by safety regulators. Two are...

Maple Hill Auto Group is spending $3.5 million to expand its car dealership in Kalamazoo, from Michigan Live. The Maple Hill Auto Group is spending $3.5 million to expand and separate the showroom facilities for three of the five automobile franchises it has on...

Dealerships Vulnerable to Hack Attacks, from Wards Auto. Malware can steal customer social security numbers from finance and insurance department computers. With malware known as Keylogger placed into a finance and insurance computer by a hacker, a cyberthief may...

Service bays turn to text messaging, from Automotive News. Reminders, updates bring in customers Many customers of Mossy Toyota, a San Diego dealership near the beach, are millennials, generally ages 18 to early 30s. In an increasingly digital, on-the-go world, Dale...

5 Traits Of Customer-Focused Companies, from Business 2 Community. How do you personally define a customer-focused company? I’m not talking about a company that claims to be customer-focused but one that genuinely obsesses over improving their customer experience....