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Dealer OPS & Leadership

High-tech gadgets call for dealership help desks

High-tech gadgets call for dealership help desks, from The Detroit News. Donna Higley often talks to her new high-tech Lexus. “I’ll be in a parking lot and it will warn me of something ahead and I’ll say, ‘Yes, yes, I know,’ ” said Higley, 74. She didn’t do that with...

Let the greening of Honda dealers commence!

Let the greening of Honda dealers commence!, from Technology Tell. Honda issued a 93-page document titled the “Honda ‘Green Dealer’ Guide” in an effort to help its dealers adopt what it called “more environmentally responsible business practices.” Of course, the...

Government Asks Court to Toss Chrysler Dealerships Suit

Government Asks Court to Toss Chrysler Dealerships Suit, from The National Law Journal. The U.S. government has moved to dismiss a suit from 18 former Chrysler dealerships that lost their contracts with the automaker during its bankruptcy proceeding in 2009. In a Dec....

GM gets creative to spur recall repairs

GM gets creative to spur recall repairs, from wusa9. After the effort that General Motors went through to quickly produce replacement ignition switches for millions of cars under recall, their hasty manufacture may turn out to be the easy part. The harder part seems...

Fix Fixed-Operations Faults

Fix Fixed-Operations Faults, from Wards Auto. If dealers ran their fixed operations using the same practices they use in their variable operations, they would see business increase. One of the most important performance metrics dealers should track is their fixed...

Mazda November 2014 Sales Report

Mazda November 2014 Sales Report, from The Auto Channel. IRVINE, CA -- Dec. 2, 2014: Mazda North American Operations (MNAO) today reported November U.S. sales of 21,242 vehicles, representing an increase of 2.4 percent versus last year. Year-to-date sales through...

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