Dealer OPS & Leadership
Chrysler to Lead December Sales Gains, as Ford Begins F150 Rollout
Chrysler to Lead December Sales Gains, as Ford Begins F150 Rollout, from The Street. Auto sales continued to mirror the economy's strength in December, with experts forecasting a gain of 10% or more over the same month a year earlier. "Many factors have helped car...
Best December for car sales in 8 years
Best December for car sales in 8 years, from Washington Business Journal. December may have been the best month for new car, truck and SUV sales in the U.S. since 2006, according to sales estimates from Cars.com. The consumer research site, owned by McLean-based...
Saab still alive and well at New Jersey dealership
Saab still alive and well at New Jersey dealership, from Auto Blog. We all know the Saab story: a niche automaker that just couldn't last in the quickening pace of an increasingly competitive industry, despite its loyal following. But just because the automaker has...
How a Smart Ad Campaign Revolutionized December Car Sales
How a Smart Ad Campaign Revolutionized December Car Sales, from Auto World News. Call it the "Mad Men" effect. December used to be a slow month for American car sales--that is, until Lexus launched an industry-changing advertising campaign called "December to...
Customer Consent and Customer Pay Service Hazards
Over the holidays, I was home visiting my parents. My Dad, a Chevrolet dealer, loves to talk shop with me and run new ideas past ‘his attorney’. During our recent conversation, we were discussing his new service director, Bob, and the challenges he faces as he...
[UPDATE] BMW Recalls 140,000 More 3 Series for Faulty Takata Airbags
BMW Recalls 140,000 More 3 Series for Faulty Takata Airbags, from Auto Evolution. When BMW finally decided to post a recall for the Takata airbags installed on their 3 Series, the world was stunned to learn that almost every E46 car made had to take a trip to its...
Auto industry acts globally — except on recalls
Auto industry acts globally -- except on recalls, from The Boston Globe. When it comes to making and selling cars, the auto industry thinks and acts globally: There is near-seamless coordination between parts suppliers, factories and dealerships. But when an unsafe...
Even the holidays are busy
Even the holidays are busy, from Automotive News. Auto industry executives have gone home. Except for a few plants running overtime, the offices are dark. Most executives probably think the industry is sleeping. That couldn't be further from the truth. During the...
Many recalled vehicles do not get repaired, posing a safety risk
Many recalled vehicles do not get repaired, posing a safety risk, from LA Times. Each day, attorney Terry Harris sets out in his trusty 2002 Honda Civic, which has 150,000 miles — and has been recalled for a variety of defects considered dangerous by safety...
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