Dealer OPS & Leadership
5 Traits Of Customer-Focused Companies
5 Traits Of Customer-Focused Companies, from Business 2 Community. How do you personally define a customer-focused company? I’m not talking about a company that claims to be customer-focused but one that genuinely obsesses over improving their customer experience....
Stop Making Noise Online
When I got started selling cars in 1993 I was terrible at it. I didn’t have a clue about the importance of building a personal brand or prospecting, so I had to rely on the advertising decisions of my managers for more sales opportunities. My managers always used to...
Successor Filters
For many dealers, coming to terms with the assets and liabilities impacting the continued success of their business can be a difficult wakeup call. The ability to build a resilient, sustainable business over multiple generations is a multi-faceted endeavor impacted by...
The Keys to Hiring Leaders & Steps for Lowering Turnover at Your Dealership
Great leadership has always been vital for success. Without George Washington, there may have never been an American victory in the Revolutionary War. Without Dr. Martin Luther King Jr., there may still be segregated schools in our country. Furthermore, without Harvey...
CarMax extends yearlong subprime test
CarMax extends yearlong subprime test, from Automotive News. Used-car giant CarMax Inc. says it needs more time to evaluate a subprime lending pilot program at its finance arm. The pilot is almost a year old, having launched last January. But CarMax CFO Tom Reedy said...
Six Ways Dealers Make Their Inventory Stand Out
Six Ways Dealers Make Their Inventory Stand Out, from Wards Auto. While working with non-automotive businesses, we’ve seen how managers of brands respond when they need to drive sales volume. Coca-Cola sales slowed in 2013. The company’s response? An innovation of new...
Used Auto Sales Business Plan
Used Auto Sales Business Plan, from Bplans. Executive Summary There is a need in Lane County for a large selection of quality used cars, and Integrity Auto Sales will sell these top-quality used vehicles at a competitive price. The owner and sales manager have over 30...
This Week in Car Buying: Surfing the coming used car Tsunami
This Week in Car Buying: Surfing the coming used car Tsunami, from Kelley Blue Book. A byproduct of the all the frenzied year-end new car sales activity is that this robust market will contribute to a future glut of used cars in the not too distant future. Which means...
ProMax Unveils New Mobile Workplan and Workscreen for NADA 2015!
ProMax Unveils New Mobile Workplan and Workscreen for NADA 2015!, from Journal-News. ProMax Unlimited bolsters its award-winning software package with two big additions to its mobile platform. Dealer Marketing Services, the makers of ProMax Unlimited, recently...
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