Dealer OPS & Leadership

Management Excellence: Step One, from Dealer Strong. Lately, I’ve been rather frustrated at the lack of management in many dealerships. Yes, plenty of people have the title manager but are they really managing anything? Let’s look at the simple definition of...

It’s Mainly a Man’s World at Auto Dealerships, from WardsAuto. Are women embracing careers in dealership finance and insurance? The answer is in the nuance of the data, says Ted Kraybill, CEO of the research firm ESI Trends. With permission from 2,200 dealerships, ESI...

How To Embrace The New Relationship Economy, from Forbes. This past Christmas, magic happened. For the first time in over a decade, I was actually happy. And what made that morning so wonderful was someone’s death – mine. I was finally able to lay the old me to rest —...

Customer Relationships 101: How to Maintain a Long-Lasting Bond, from Entrepreneur. For many businesses, reaching new customers is a top priority. You’re eager to expand your audience, make new connections, and ultimately, grow your business. But here’s the tough...

How to Grab the Attention of Your Ideal Customer, from Inc. Every business owner networks and makes connections. It is a great way to meet potential strategic partners and even clients. But sometimes at networking events it can be easy to get lost in the noise. In...