Dealer OPS & Leadership

TPMS - Making sure the light comes on when it's supposed to!, from AutoPro Workshop. “The light wasn’t on when I got here!” Your customer is adamant that the funny looking yellow warning light now brightly illuminated on his instrument panel was not “on” when he...

OTC launches industry-first wireless OBDII dongle tire pressure monitoring system device in North America, from Motor Age. OTC has released the industry’s first all-in-one tire pressure monitoring system (TPMS) tool with wireless OBDII dongle, activation and relearn...

Service Scheduling – Meet Shop Watch, from AutoPoint. We’d like to introduce you to the service-scheduling feature within our Shop Watch system, which was recently acquired along with Service Dynamics. Shop Watch is a Service Management System designed to take...

FCA Will Loosen Tech Restrictions, from Automotive News. DETROIT -- Fiat Chrysler will loosen restrictions on about half of its U.S. dealerships so specialists in their service departments, such as diesel mechanics, can work more efficiently. The rules will allow...

Where Most Service Clinics Fail – And How To Ensure Yours Succeeds, from Driving Sales. Most dealers understand the importance of customer retention. They’re e-mail-blasting sales messages, sending direct mail, and their salespeople are combing over thousands of...

Fix It, from Fixed Performance. It's interesting to me that the focus of day-to-day business operations in the dealership cover so many topics. The focus might be on customer satisfaction, parts loyalty programs, repair order performance, and the list could go on...

Automated Vehicle Technology: Threat Or Opportunity, from Body Shop Business. When the first driverless vehicle pulls into your shop’s lot, the experience is likely to be unreal. Sure, there will be quarter panels to paint and bumpers to repair. However, there will be...

Servicing Millennials, from AutoPoint. Dealership and fixed operations retention has always been a vital ingredient in the health of a dealership. While huge budgets are spent on the acquisition of new sales customers, the service department is in the background...