Dealer OPS & Leadership
5 Tips to Supercharge Customer Services
5 Tips to Supercharge Customer Services, from CRM.com. In the early days of the tech boom, companies that offered a great product in a market with few competitors could afford to make customer service a lower priority. Those days are gone. Today, customer service is...
Training That Wasn’t
Training That Wasn’t, from NCM Institute. Have you ever really trained your people? I don’t mean some of this stuff out on the market that is purported to be training; I mean really training. Every third call to my office is a dealer calling and telling me “we’ve...
Workforce Management for Auto Dealers: Complexity is an Understatement
Workforce Management for Auto Dealers: Complexity is an Understatement, from Compli. Workforce management and employee compliance can be tricky, complex and challenging for many auto dealers, but they’re definitely not to be ignored. The phrase, “it’s complicated”...
Manheim Nevada to Host 27th Annual World Automobile Auctioneers Championship
Top Chanters Travel to Las Vegas to Vie for the Title of World Champion ATLANTA, April 13, 2015 – March may be over, but the madness continues as the world’s top auctioneers and ring people from across the U.S. descend upon Las Vegas later this week for the 2015 World...
Federal-Mogul launches Garage Gurus training centers
Federal-Mogul launches Garage Gurus training centers, from USA Today. DETROIT — Federal-Mogul is hoping to reconnect with automotive repair technicians and raise the brand awareness of its aftermarket parts division with Garage Gurus — a network of 15 regional...
OpenbayConnect will diagnose car problems, schedule repairs automatically
OpenbayConnect will diagnose car problems, schedule repairs automatically, from Autoweek. PRIVACY QUESTIONS STILL NEED TO BE ANSWERED Among the flurry of debuts at the recent New York International Auto Show was the launch of a new telematics-based service which may...
Hamilton’s Coolants Plus expanding product line of auto fluids
Hamilton’s Coolants Plus expanding product line of auto fluids, from Journal News. HAMILTON — A company new to the city hopes to grow its own brand line of automotive lubricant and coolant products. Coolants Plus Inc. is an national wholesale distributor of...
Navigating The Information Highway for Vehicle Repair Help
Navigating The Information Highway for Vehicle Repair Help, from Motor Age. It’s much easier today to find answers to your tough diagnostic questions, but how do you know that answer is accurate? If you came across a new troubleshooting or repair problem when I first...
Top 5 Revenue Boosters for Tire Sales
Top 5 Revenue Boosters for Tire Sales, from OEConnection. It’s no secret. Tire sales are a hot topic in the automotive industry these days. Auto manufacturers and major dealer groups alike are launching aggressive programs to reclaim the $30.1 billion replacement...
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