Dealer OPS & Leadership
Top 5 Challenges of Field Service
Top 5 Challenges of Field Service, from Core Systems. As anyone who runs a field service company knows, delivering superior customer service relies on keeping a number of processes running flawlessly, day in and day out. Recently, we've helped a number of customers...
Get into the online parts sales game with a parts e-Store
Get into the online parts sales game with a parts e-Store, from OEC Blog. As a parts manager, you may feel perfectly at ease doing the level of parts sales you’re used to. Perhaps you feel your parts department couldn’t handle more business than you’re currently...
Time Management is a Myth!
Time is constant. The amount of time we have in a day, week or year will never change. People say, "I don't have time," or "I need to find more time." The fact is, you will never have more time than you do now. So the concept of time management is really a myth. You...
Service Clients Are Up For Grabs Online
Say hello to the new auto shopper: the digital driver. With the rapid adoption of mobile devices and the increase in auto shoppers looking for information on the go, dealerships must adapt to these ever-changing trends. Your service department, in particular, is an...
Sometimes, Just Ask the Question
Most of you reading this are either currently a sales manager or you were and are now a general manager or dealer. You know beyond any doubt that one of the hardest responsibilities you have is constantly finding something to keep salespeople motivated when it’s your...
Your DMS and Schedules
During my last article, I discussed how a DMS is different than a standard accounting package or ERP. In the accounting department two of the biggest differences are schedules and financial statements. In a standard ERP, subsidiary ledgers could be considered...
Mazda’s New Advertising Restrictions and Penalties
Earlier this month, on February 3, 2015, Mazda North American Operations (MNAO) issued a new marketing compliance program labeled the Ad Standards Compliance Program. The Program contains many of the requirements we see in typical advertising rules issued by other...
Risk-Based Pricing and Adverse Action Notices: When To Send
Believe it or not, I probably get more questions about adverse action notices and risk-based pricing notices than any other topic. Let’s try to simplify and understand both: when you have to send them, and why. Adverse Action Notices Adverse action is denying credit;...
Three Questions Your Digital Marketing Provider Doesn’t Want You To Know
I have a secret to share about digital marketing: you’re making it harder than it needs to be. As the previous head of digital for 94 dealerships in the Southeast, I was constantly struggling to create efficiencies in measuring and maximizing our vendors, building a...
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