Dealer OPS & Leadership

Electric cars making their way to used market, from WPRI.com. PROVIDENCE, R.I. (WPRI) — If you have ever considered buying an electric car, now may be the time to find some great deals. Four years ago, electric cars were cutting edge — but now they are moving into...

Takata Airbag Recall Effect on Used Pricing, from Auto Remarketing. WOBURN, Mass. - The effects of a recall can do quite a bit more harm to a vehicle’s image than the immediate problems they typically cause – they can also dramatically accelerate their rate of value...

Four Steps to Service Level-Driven Inventory Planning, from Supply Chain Management Review. With Service Level-Driven Planning, organizations can find their inventory sweet spot. Here are the steps to get it right. How much inventory is enough?  How do you arbitrate...

Inside the Swift, Strategic World of Used Car Auctions, from Wired. ONCE THE 2011 Impala has been rolled into place, the bidding begins immediately. Standing near the back, by the free earplug dispenser, I make eye contact with the auctioneer, and quickly look away:...

Providing 'Tech-Tastic' Customer Service in Self-Storage, from Inside Self-Storage. What does customer service really look like in a tech-tastic world? Walmart Founder Sam Walton said it best: “The goal as a company is to have customer service that is not just the...

Inventory Gone Wild? Keep Everything in Check with These Tips, from Independent Retailer. Inventory management has come a long way since the days of clipboards or spreadsheets. Between barcode scanners, RFID tags, and demand forecasting software, retailers can...

B2B Integration and the Supply Chain, from PYMNTS.com. Just how important is it for companies to invest in B2B integration technologies for their supply chain process? Quite important, new research shows. A recent study from OpenText — in collaboration with IDC —...