Dealer OPS & Leadership
Regrettable but Reality – Facing Challenging Family Business Decisions
In spite of family dynamic issues, ABC Auto, a second generation multi franchise dealership group was “successful.” Dad, our original client from 35 years ago, was quite the dynamo. He had been a very successful domestic dealer in a prosperous community. Back in the...
Auto body shop offers free car workshops for women
EAU CLAIRE, Wis. (WEAU) -- A local auto body shop is giving women the tools they need to take charge of their cars and their safety. Trubilt Collision Center opened its shop Tuesday to women in the community to teach them car safety. The center says women make up a...
Why Technicians and Service Advisors Need Marriage Counseling
Life in the retail automotive industry is taxing. Managers and employees work long hours and, in many cases, are with their co-workers more than they are with their families. Miscommunications, tension or arguments can detract from the efficiency of the dealership,...
Breaking Down The Innovation Barrier In Fixed Operations
If fingers point to the top, the lack of focus on fixed operations is a burden shared between both dealer/principals and manufacturers. The amount of effort directed at parts and service from either party is underwhelming compared to that of new vehicle sales. Gary...
Five Ways Automakers Can Design For Connected Cars
It’s the Daytona 500 of vehicle manufacturing: the race to bring connected cars, light trucks, and SUVs to market. Unprecedented safety, driver assistance, and infotainment features promise to revolutionize the driving experience. Still, few industry executives are...
Increase Service Interval Awareness to Boost Your Bottom Line
You know what they look like and where they are. They’re the service interval reminders, and they come in the form of a tiny piece of plastic that clings to the upper driver’s-side corner of every windshield. Your service advisors take the time to update them with...
Overcoming Resistance To New Technology
As part of doing business in today’s fast-paced world, inevitably we all have to adopt new technology to make things run more efficiently. Whether it’s a CRM, a call-tracking system, or a new DMS, it’s not usually met with a big welcome from all employees when the...
25 Ways to Boost Your Holiday Sales and Profits
Once the holiday season is underway, there’s a lot you can do to land more sales and bank as much profit as possible, no matter what the economic climate. The key is to be proactive. Don’t sit back and let the holiday season unfold before you. If you want the most...
The status of the current used car market
In their latest Guidelines report published by NADA Used Car Guide, analysts observed April used vehicle values fell by only 1.4 percent, while new vehicle sales improved 5 percent during the month. With such a nominal change in the used market, NADA’s Used Vehicle...
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