Dealer OPS & Leadership
Exclusive Info On Facebook Reviews And Your Dealership
Many of you have dealt with them. The pain in the butt customer who had a bad day at work, kicked the dog, then wrote a lousy review about your dealership on Facebook
KAR Auction Services Recognized For Technology Innovation With CIO 100 Award
KAR Auction Services, Inc. (NYSE: KAR), a provider of used vehicle auction services, announced today it has received the CIO 100 Award for driving business value through IT innovation. Gary Watkins,
How to Dominate in a Cluttered Market
Let’s face it, the market is cluttered. Multiple dealerships all broadcasting the same message; it’s exhausting. So what can you do to rise above the clutter and thrive in your marketplace?
Adesa Promotes Two to Dealer Services Leadership Roles
C.J. Lopez, previously major dealer accounts manager, has been promoted to director of major dealer accounts. Kjersta Loyd, previously general sales manager of ADESA Golden Gate, has been promoted
Slower Retail Numbers Help Soften Wholesale Car Prices
Some of the decline, says ADESA chief economist Tom Kontos, was driven by flat used-car retail sales and a dip in certified pre-owned sales (albeit year-to-date CPO sales are still up and at a record pace).
Car Dealership Uses Internet to Net Out-of-State Sales
The 5-store Denver market has two of the top five volume producers of the brand’s 2015 retail sales of 582,675 units in the U.S, according to WardsAuto data.
Get to Know Today’s Empowered Consumers
Businesses today can no longer count on passive consumers; in fact, it’s a given that shoppers will enter your dealership empowered with more information and technology than ever before.
Using the Socratic Selling Method
Can you guess what the most common complaint about sales people is, from both customers and sales managers alike? It’s this; sales people simply talk too much.
Streamlined Data Integration Brings Unity to the Dealership
Thankfully, the automotive industry has by and large embraced the technology available to it. Handwritten buyers’ orders, Sharpies and four squares, prospecting from index cards—all are finally
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