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Conference & Expo: September 22-23, 2026
DealerPoint: April 22-24, 2026

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Dealer OPS & Leadership

Give Them Options & Revenue Will Come

Give Them Options & Revenue Will Come

There’s nothing more disheartening to a service advisor than presenting a customer with a list of service recommendations only to hear the customer agree that they need the service, understand

How to Become a Game Changer!

How to Become a Game Changer!

In last month’s column I presented differences in the mindset and behaviors of three primary performance groups: caretakers, playmakers and game changers.

Stop Following The Vendor Trend

Stop Following The Vendor Trend

The automotive industry, while very complex and diverse, has one unified major flaw. This flaw can directly affect every dealership in the country. It may or may not have a detrimental effect

The Red or Blue Pill Is No Longer a Choice

The Red or Blue Pill Is No Longer a Choice

In the popular science fiction movie, The Matrix, the hero Neo is presented with two options by the mysterious Morpheus – the red pill or the blue pill. By taking the red pill, Neo would be

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