Dealer OPS & Leadership
The Year-End for Your DMS
We spend the first part of every year consumed with the prior year. There are the dreaded 13th month entries that are a double-edged sword; a huge amount means smaller tax payments,
Yes Virginia, Analyzing the Problem Is Your Job
Susan Schmoe (Joe’s wife) wakes up early on Tuesday so that she can drive to her dealership, Service First Ford, first thing. The noise in her three-year-old Fusion is driving her batty and getting it fixed
Interview with Billie Nimnicht III, Nimnicht Chevrolet and Nimnicht Buick GMC
For more than 15 years, Billie Nimnicht III has been the dealer/operator at Nimnicht Chevrolet and Nimnicht Buick GMC, in Jacksonville, Florida, the most populous city in both the state
At Twenty Years Old, Are You Babying Your BDC?
It is 2017, which means our youngest department is turning twenty! That’s right, as we turn the calendar once again, we recognize two decades of a formal BDC presence in the auto dealership
Five Ways to "Win the Locker Room"
“Losing the locker room” is not a condition limited to athletic teams. Any leader engaging in destructive, selfish, or other counter-productive behaviors risks losing the hearts, minds
How Good Is Your New Car Game?
The most successful used car operators also consistently execute well in three phases of their game: They acquire the right cars for the right money. They price appropriately. They make
10 Qualities of a Remarkable Social Media Manager
With the increase of consumers preferring to use online channels for communication, it’s crucial to devote attention to who might be best equipped to handle these valuable relationships.
If They’d Have Asked Me to Buy, I’d Have Said Yes!
“If they’d have asked me to buy, I’d have said yes!” These are the words of a single mom who had just left a dealership service center. She had the time, she had the money, but most of all,
Revamp Your Website and Bring More to Your Showroom
Almost half of all new-vehicle buyers in 2016—45%—were women. So it seems critical that dealers’ websites cater to this substantial segment of the market. But do they?
Join us for Digital Dealer Las Vegas 2021