Dealer OPS & Leadership
Sales Leaderboards – Get Interactive!
The Digital Dealership System announces that the sales leaderboards have added new functionality based on dealer feedback. INTERACTIVE. The Sales Leaderboard, a product that has been the most popular product offering for over three years, pulls data from many DMS and...
The First Step in the Coffin of MPIs
Ujj Nath shares his vision of the fate of multi-point inspections in this short video blog.
Witt’s Wise Words: Eat the Big Frog First
Bill Wittenmyer explains the concept of why dealerships should train their staff to "eat the big frog first" in this short video blog.
Speed Up the Service Process Through Technology
Director of Professional Services Stephen Coambes shares how technology can speed up the process for customers providing a better customer experience.
Affinitiv CEO Scot Eisenfelder Challenges Auto Dealers that Service Absorption is a Dangerous Number
Auto dealers would be better served if outdated metric was retired and replaced with a focus on service revenue per units-in-operation Chicago, IL—November 6, 2017— Affinitiv, a leading provider of marketing and technology services to automotive manufacturers and...
What’s your SMS strategy?
Have you considered utilizing a mobile SMS campaign? Companies like Warby Parker and Chipotle have developed SMS marketing strategies that engage customers in a fun and convenient way, while simultaneously moving those same customers down the sales funnel, and you can...
BLACK BOOK USED VEHICLE RETENTION INDEX CLIMBS FOR SECOND-STRAIGHT MONTH ENTERING FINAL STRETCH OF 2017
LAWRENCEVILLE, GA (November 3, 2017) – Black Book, a division of Hearst Business Media that provides industry-leading used vehicle valuation and residual value forecast solutions, released its Used Vehicle Retention Index for October, with the Index increasing 0.6%...
Freebie Friday: Customer Experiences Drive Referrals
The biggest source of leads or lost business might be right under your nose. In this Freebie Friday quick tip, ELEAD1ONE partner Bill Wittenmyer shares why referrals are still the most important aspect of your business.
How to Spot a Process Breakdown
Have you ever suspected that a process is broken, but you're not sure what to fix? Every dealer has experienced this at some point. Process breakdowns lead to problems that often aren't spotted until they are revealed in a negative monthly or quarterly report. For...
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