Dealer OPS & Leadership
The Transformation of the TPA
Third-party administrators (TPAs) often take on multiple roles, including customer service provider, risk assessment manager, claims processor, and customer consultant. Now, with big data disrupting the market, they’re taking on yet another: data translators who...
Technology Training: 4 Training Methods for Success
There are four primary learning styles: visual, auditory, read-write, and kinesthetic. A visual learner typically is a fast-talker who likes to interrupt and needs to see things visually – or hears things that brings up a visual image. An example of this would be a...
Service Department Communication in the 21st Century
Alexander Graham Bell, credited with inventing the telephone in 1876, showcased his remarkable invention with the first-ever phone call to Thomas Watson, his assistant, who was in another room. In modest words, Bell spoke into a mouth piece and said: "Mr. Watson--come...
Hurricane Winds Create Windfall for Car Dealers
Along with 180 mph winds, flood damage, home destruction, and disease, Hurricane’s Harvey and Irma were also the cause behind the effect of a very large increase in car sales. It’s estimated that nearly one million cars were totaled during the twin typhoons. In a...
Client Command® Welcomes Brian Consaul as Senior Vice President of Business Development
Cumming, GA (Nov 16, 2017) – Client Command today announced that Brian Consaul has been appointed Senior Vice President of Business Development, a new position within Client Command. "Brian is a seasoned and trusted leader in the Automotive industry who is known for...
Marketing vs. Content: It’s a Matter of Perspective
In a world filled with noise, companies large and small are competing for consumer attention. Your message needs to be relevant, or the consumer will simply tune you out. Of course, you also need to make a profit and get in front of customers whenever can – and that’s...
Putting the “R” Back in CRM
Too often, CRM and direct marketing are used interchangeably. In so doing, focus on the “relationship” part of CRM is lost. I think we can learn a lot about the value of that relationship, and how best to foster it, by thinking about successful personal...
LotLinx Continues Growth By Adding a Pair of Seasoned Automotive Executives
Company Expands Offices and Builds Momentum Toward Upcoming Canadian and Enterprise Rollout CHICAGO, November 14, 2017 -- LotLinx, the industry’s #1 Automotive AI, today announced the addition of two new members to its executive staff. Bob Sherman, formerly of R.L....
Convert More Website Viewers into Leads through Engaging High Perceived Value Test Drive Offers
CHICAGO , Nov. 07, 2017 (GLOBE NEWSWIRE) -- Incentivefox, a company focused on increasing dealer revenue and sales through engaging incentive solutions announced the release of their latest lead generation program that allows dealerships to turn their website into...
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