Dealer OPS & Leadership
ADESA and Ford Global Action Partnership Raises More Than $1 Million for JDRF
CARMEL, Ind. – Dec. 20, 2017 – ADESA, a business unit of global vehicle remarketing and technology solutions provider KAR Auction Services, Inc. (NYSE: KAR), today announced that it has raised more than $1 million for Type 1 diabetes (T1D) research in partnership with...
LotLinx Announces Move to Bolster High-Conversion AMPs For Dealers
New Integration with CarNow Underscores the Value of Chat-Friendly VDPs CHICAGO, Dec. 20, 2017 -- LotLinx, the industry’s #1 Automotive AI, today announced a new integration to strengthen its powerful CX-AMP Vehicle Display Page offering, a vital tool for dealers to...
The Challenge of Split Personalities in Consumers
For those unfamiliar with the story of Sybil Dorsett, she was a woman with dissociative identity disorder who had as many as 16 different personalities which would dominate and reveal themselves at different times. Made famous first by the non-fiction book, Sybil,...
Should Your Dealership Utilize a BDC for Fixed Operations?
Successful dealerships know that their service department is imperative for creating customer loyalty and bringing in repeat customers and buyers. It has been found that service departments have been the highest growing in inbound prospect calls and appointments over...
LEASE CREDIT APPROVAL RATES CONTINUE TO RISE AS YEAR END COMES TO A CLOSE
December Holiday Promotions will Keep Heavy Emphasis on Leasing and Luxury Offers CINCINNATI, OHIO (December 19, 2017) – Swapalease.com, the nation’s largest car lease marketplace, reports car lease credit applicants registered a 67.5% approval rate for November. The...
Used Car Market Insights: Market Decline Continues
Welcome to this week's edition of Black Book Market Insights, with in-depth analysis of used car and truck valuation trends and insights straight from the auction lanes. Click here to download the full report. This week’s Black Book Market Insights report shows...
Incentivefox, Leader in Automotive and Small Business Reward, Referral and Customer Retention Programs Takes Employee Retention and Engagement to the Next Level
CHICAGO, Dec. 19, 2017 (GLOBE NEWSWIRE) -- Incentivefox, a leader in revolutionary marketing programs that utilizes a customizable reward platform where companies can easily collect referrals and re-engage with their customer base has announced details of its latest...
When Does CSI Start?
Director of Professional Services Stephen Coambes explains when CSI/SSI starts in the customer experience in this video blog.
The Allure of Cross-Monetization & Evolving Loyalty Rewards
Today, consumers have grown used to loyalty programs and they have become the norm. So, to keep their customers’ interest, businesses have been forced to become more innovative and creative with their rewards. In fact, experiential rewards which transcend simple...
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