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Conference & Expo: September 22-23, 2026
DealerPoint: April 22-24, 2026

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Dealer OPS & Leadership

7 Ways To Make Customer Service Communications Transparent

7 Ways To Make Customer Service Communications Transparent

As our service industry experiences more changes over the next 5-10 years, there will be plenty of challenges in reducing customer defection, apathy and disenchantment in the service drive. The good news…we will still have the responsibility of providing the “fixed”...

Optimized Content: A Match Made in Marketing Heaven

Optimized Content: A Match Made in Marketing Heaven

Most automotive retailers are familiar with marketing concepts like search engine optimization (SEO) and “content,” or messaging that communicates brand or product value to a clearly defined audience. These are mainstays of a modern automotive marketing strategy....

7 Skills Every Dealership Marketer Needs in 2018

7 Skills Every Dealership Marketer Needs in 2018

2018 is shaping up to be a pivotal year for dealerships and their marketers. The list of skills every marketer needs to succeed is growing and it's leaving many dealers wondering which way to turn. 2018 is the year that every dealership will need to make deliberate...

Turning Productivity into Profit

Turning Productivity into Profit

A client emailed me that he had started using a tool to automate sending emails of commissions to the managers and sales people. He claimed, “This is an awesome tool!! It removes the tedious task of distributing commission calculations and ensures distribution is 100%...

What is Your Strategy for a More Profitable 2018?

What is Your Strategy for a More Profitable 2018?

There seems to be a very pronounced interest in getting internal expenses under control and driving new profits after 2017 was recently wrapped up. Maybe the flattening of sales, maybe disappointing profitability, but something is definitely going on within the...

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