Dealer OPS & Leadership
Be Mindful of Your Impact on Others
https://youtu.be/gglmssiOfFQ Hear from Mike Trasatti about how small actions can create a big impact in someone's life.
Hardox® Wear Plate Extends Industrias Baco’s Tipper Bodies’ Lifespan by 30 Percent
As the first company in Argentina to use SSAB’s Hardox® 500 Tuf wear plate in tipper truck bodies, Industrias Baco has seen customer satisfaction surge. Product lifespan has been extended by about 30 percent, and 90 percent of the company’s tipper bodies are now made...
Tire Rotations Are the New Oil Change
By Bill Springer, President, DriveSure “Every three months or 3,000 miles.” Remember how nice it was when that was the universal recommendation for how often a customer should bring their vehicle back for another oil change? How times have changed. Fewer oil changes...
Manheim Announces Two New General Managers in the West Region
ATLANTA, Ga. (October 1, 2019) – Following its strategy to promote talent from within, Manheim today announced two new general manager selections at locations in the West. Assuming new leadership roles are Eddie Lafferty at Manheim Seattle and Danny Brawn at...
Maroone USA Acquires Longmont Ford
Acquisition brings dealer group to six franchises Colorado Springs, Colo – Oct. 1, 2019 – Maroone USA, in partnership with Serra Automotive, has completed the acquisition of Longmont Ford in Longmont, Colorado. The Ford franchise joins an existing portfolio of five...
Value Is Important… So Are You Charging Too Much?
By Charlie Polston, Automotive Customer Retention & Profitability Consultant, BG Products, Inc. Customers in your service department say that value is their top priority. Does that mean you’re charging too much; that you need to lower your prices; or that...
The Power of Words
By Richard F. Libin, President, Automotive Profit Builders “The pen is mightier than the sword.” This adage, coined by English author Edward Bulwer-Lytton in 1839, which indicates that communication is an extremely effective tool, has never been more important...
A Balanced Approach to Customer Experience
By Bill Playford, VP & Partner, DealerKnows Consulting When we hear an example of customer experience, it’s usually followed by an example of some international juggernaut of business. Apple, Disney, Nordstrom, and Ritz Carlton are almost all universally-mentioned...
“Look, It’s Not Rocket Science”
By Anthony J. TaCito, Founder and CEO, TaCito Direct A good friend of mine who now happens to be the top executive and president of a major automotive group, overseeing the operations of more than 50 dealerships, has a saying that he uses quite often. We had several...
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