Dealer OPS & Leadership
Putting CX Front of Mind When Taking and Making Calls
By David Malone, VP of Sales, InteractiveTel Customer experience can make or break a dealership. It is a term often used when making marketing strategy plans, but is it front of mind for every dealership employee; especially those who communicate with customers...
Automation Lets You Fly!
By Steve Southin, Co-CEO, PAVE One of the most popular metaphors in business is how leaders are the pilots of their organizations: in the driver's seat, handling turbulence, and getting employees and customers to their destination. This is an easy metaphor to apply to...
DealerPeak Leveling the Playing Field for the Automotive Industry
As is the case within most sectors of the U.S. economy, the impacts of the coronavirus have dealt a devastating blow to the American automotive industry. This pandemic has highlighted the difficulties faced by many small-town, family-owned, independent dealerships;...
A Digital Retail Do-Over
By Steve Southin, Co-CEO, PAVEInspect Prior to the COVID-19 pandemic and economic crisis, dealers have been struggling to adopt and perfect digital retailing and the need has accelerated at staggering speed. According to McKinsey & Company, consumers have no...
Inc. Magazine Unveils Its Annual List of America’s Fastest-Growing Private Companies—the Inc. 5000
For 2nd time, St. Louis-Based Automotive Logistics Company ACERTUS Appears on the Inc. 5000 with Three-Year Revenue Growth of 60% ST LOUIS, August 12, 2020 – Inc. magazine today revealed that ACERTUS is No. 4834 on its annual Inc. 5000 list, the most prestigious...
Boost Revenue by Focusing on Productivity
By Mark Gibson, Co-Founder, 1 Click Auto Auction Due to the current pandemic, customers are increasingly completing more purchases and tasks online. That accelerated shift towards a digital retail buying model has left many dealers having to scramble to adapt to their...
How to Invest in the Right CRM to Accelerate Digital Adoption
By Mark Vickery, Senior Director of Performance Management, VinSolutions Though every car shopper is different, three general types have emerged: Shopper A who wants to do everything online, shopper B who wants to complete some steps online, and shopper C who prefers...
Digital Air Strike Wins Two National Awards for Credit Prequalification Technology that Streamlines the Vehicle Financing Process
Credit Logix minimizes a major pain point for consumers of spending additional time at the dealership - an even bigger concern during COVID-19- while helping dealerships decrease time spent on each deal and increasing profit per deal. SCOTTSDALE, Ariz., – (August...
Marcom Technologies Announces Newest Solution, Total Call Results, Powered by InteractiveTel
Detroit, MI– August 10, 2020 - Marcom Technologies Inc., the only phone training company to listen to, critique and score every incoming sales and service opportunity call in automotive, is excited to announce their newest telephony solution, Total Call Results,...
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