Dealer OPS & Leadership
The Year of the Bull Rider
I did a little research prior to writing this article on something I know a little bit about, bull riding. One of my cousins ventured into being a bull rider at a very young age. In a rodeo the toughest contender is the bull rider. I learned you know the ones that...
Advertising Opportunities for 2011
A little secret. For almost 20 years, some of America’s best dealers have been writing these advertising columns, letting me take the credit. I’ve developed an informal roundtable of some of the brightest young minds as well as seasoned legends in the car business...
Contract Management to Reduce Costs and Risks — Do you know where your contracts are?
How many supplier contracts does your organization have? Where are your contracts located? When do those supplier contracts expire? Which of the contracts will automatically renew? These are questions you have probably asked at one time or another. If you don’t know...
Are you Afraid to be Great?
While many leaders and businesses become good, few attain greatness. Jim Collins addressed this phenomenon in his book, Good to Great, where he declared that the enemy of great is good. Collins contended that the reason so few leaders or businesses attained greatness...
How Good Parts Pros Act
Some things aren't funny, they're just freakin' wrong. While working in a northeastern dealer's service manager's office, located next to the tech parts counter, I had the opportunity to listen to all the conversations between the techs and the counter personnel for...
Effective Training & Brain Science
"Why aren't they doing what I told them" Ever muttered those words? You know you have. Long ago my first service manager in New York, Bill Vukovich, used to whine constantly to the shop guys: "Buy you books, buy you books -- whatta you do? -- chew the covers off.?" I...
John Eagle, John Eagle Dealerships
John Eagle is a member of the PhD club – “Papa had a dealership.” He’s been in the business since age six when he started washing hubcaps and grilles on vehicles. What started as a bankrupt Lincoln Mercury store has turned into 13 franchises spread out through Texas...
Russell Blackstone, e-Commerce Director at Hewlett Volkswagen
Russell Blackstone, a former political consultant, enjoyed helping friends and family members with their car purchases so much he decided to go work for a dealership. Research led him to a small group owned by Don Hewlett in the Austin, TX market. It was Hewlett’s...
Interview with Russell Blackstone, e-Commerce Director at Hewlett Volkswagen
Russell Blackstone, a former political consultant, enjoyed helping friends and family members with their car purchases so much he decided to go work for a dealership. Research led him to a small group owned by Don Hewlett in the Austin, TX market. It was Hewlett’s...
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