Dealer OPS & Leadership
Kia Optima Named “Most Gorgeous Car Under $20K” by Esquire
IRVINE, Calif. -- With U.S. production of the stylish and performance-oriented Optima getting underway last week at Kia Motors Manufacturing Georgia (KMMG)(1), the head-turning design of Kia's popular midsize sedan continues to earn high praise, including the title of...
The Conference Board Consumer Confidence Index® Declines
NEW YORK -- The Conference Board Consumer Confidence Index®, which had improved slightly in July, plummeted in August. The Index now stands at 44.5 (1985=100), down from 59.2 in July. The Present Situation Index decreased to 33.3 from 35.7. The Expectations Index...
BMW Issues Two Vehicle Recalls
BMW has issued two different recalls. According to The Wall Street Journal’s Driver’s Seat Blog, BMW announced it is recalling about 2,000 2009 X5 vehicles equipped with the diesel engine. The blog post said the German automaker is concerned there could be a problem...
Panel Discussion Explores How To Use Photos and Videos to Restore Trust in the Service Department
The average car owner does not fully trust or understand the service recommendations of dealerships. This lack of trust not only hurts a dealer's success rate on additional service recommendations today, but also reduces the likelihood that customers will return for...
Building a Long-term Customer Relationship Utilizing the Fundamentals – Part 2
There are so many costly gimmicks, ploys, tactics, and calculated maneuvers designed to “reclaim” your service customer base, I lost count at $5K a month. The issue I have with this substantial expenditure is that none of it is used to address the whys and wherefores...
General Motors Retains Bob Lutz as Advisor
DETROIT – General Motors today announced the retention of former Vice Chairman Robert A. “Bob” Lutz to provide counsel to the senior leadership team of the company. Lutz will be available to executives on a part-time consultancy basis effective immediately. He brings...
Mudd Advertising Launches Mudd TV Nationally September 8th
Cedar Falls, Iowa – Due to the high market demand for speed, strategy and execution, Mudd Advertising is launching Mudd TV as an interactive tool to help auto dealers quickly get solutions today for their marketing efforts. This creative solution will premiere...
TransUnion: Credit Risk Declining for Sixth Straight Quarter; Driven by Fewer Delinquent Consumers and Lower Debt Levels
CHICAGO, IL-- TransUnion's proprietary Credit Risk Index (CRI) declined for the sixth consecutive quarter as consumers continue to pay off their outstanding debt and maintain low delinquency levels on their credit obligations. Compared to one year ago, the 2Q2011 CRI...
Experian Automotive: New vehicle Loans for Subprime Consumers Increase By 22.4% in Q2 2011
Schaumburg, Ill. — Experian Automotive today announced that lenders continued to increase their appetite for risk in Q2 2011, with new vehicle loans for customers with credit outside of prime increasing by 22.4 percent, when compared to the previous year. In Q2 2011,...
Join us for Digital Dealer Las Vegas 2021