Dealer OPS & Leadership
Cars.com Cares Awards $100,000 Donation to SADD
CHICAGO — Cars.com, the premier online resource for buying and selling new and used vehicles, announced today that SADD (Students Against Destructive Decisions) is the recipient of a $100,000 donation from Cars.com Cares, the site’s corporate giving initiative. “We...
AutoFerret.com’s Automated Virtual Assistant (AVA) Sends 5 Millionth Message to Auto Dealer Customers
Bellingham, WA —AutoFerret.com announced that its Automated Virtual Assistant (AVA) has sent her five millionth message to auto dealership customers. Considering that it takes an average of two minutes to compose an e-mail, that means AVA has added 10 million minutes...
Manheim’s Lilicia Bailey Names to Savoy Magazine’s 2012 Top 100 Most Influential Blacks in Corporate America
ATLANTA – Manheim Senior Vice President and Chief People Officer Lilicia Bailey has been selected as one of Savoy Magazine’s “2012 Top 100 Most Influential Blacks in Corporate America.” Bailey and the other honorees, which include prominent African-American executives...
Polk: U.S. Consumers Hold on to New Vehicles Nearly Six Years, an All-Time High
SOUTHFIELD, Mich. – Based on an analysis of U.S. vehicle registrations by Polk, a leading global market intelligence firm, the average length of ownership of vehicles that were purchased new has risen to a record 71.4 months, or nearly six years (see Table A). For...
Well-Respected Dealership Trainer Shares How to Get More than Your Fair Share of Sales
Joe Verde, founder of Joe Verde Sales & Management Training, is sharing his expertise with automotive dealers and managers on how to get more than their fair share of sales. Buyers are out again and they’re confident again. Inventories are up and 2012 is primed to...
America’s Car-Mart Reports Revenue Increased 13.8%
BENTONVILLE, Ark. -- America's Car-Mart, Inc. announced its operating results for its third fiscal quarter ended January 31, 2012. Highlights of third quarter operating results: Net income of $7.3 million ($.73 per diluted share) vs. $5.7 million ($.52 per diluted...
TrueCar.com Performance Scorecards: Hyundai Gets Top Marks in January 2012
SANTA MONICA, Calif. -- TrueCar.com, the authority in new car pricing, trends and forecasting released its Performance Scorecards for automotive manufacturers and brands. The Performance Scorecards grade each manufacturer and brand on eight different measurements...
Vice President at IMN Explains How to Mind the Database to Influence Loyalty
Bobby Gaudreau, vice president of automotive services at IMN, is sharing his expertise with automotive dealers and managers on how to mind their database to centralize customer intelligence to influence loyalty. The days of executing e-mail blasts with no rhyme or...
Effective Spend Management Strategy for 2012
What is spend management? Spend management is a strategy that innovative companies employ to control and optimize the money they spend. Spend management includes a number of familiar disciplines that are designed to reduce costs, improve efficiencies, improve controls...
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