Dealer OPS & Leadership
Carroll Shelby, Automotive Legend Dies
According to a story from The Detroit News, automotive racer, designer and father of the Cobra, Carroll Shelby, has passed away. “Today, we have lost a legend in Ford Motor Company’s history, and my family and I have lost a dear friend. Carroll Shelby is one of the...
Audi of America Partners with NADA to Train Dealership and Company Staff to Achieve ‘Customer Delight’
HERNDON, Va. – Audi of America and its U.S. network of 278 dealers will be working together to improve dealership operations and, ultimately, customer service through a new educational partnership with the National Automobile Dealers Association (NADA). Audi is the...
Steven Gray Joins Peak Performance as Chief Revenue Officer
Northridge, CA -- Automotive CRM innovator PEAK PERFORMANCE announced today that dynamic sales and marketing executive Steven Gray has joined forces with the company as Chief Revenue Officer. In his new role, Gray takes on national oversight for revenue generating...
Ford Issues 3 Recalls for Windstar Minivans
According to The National Highway Traffic Safety Administration’s website, Ford Motor Company has issued three separate recalls involving the 1998-2003 Ford Windstar minivan. The first recall is to fix the rear axle of the Windstar minivans that might, over time,...
Closing is a Breeze When…
You master commonality-based rapport. Regardless of which type of first contact we made with our prospects, be it via live chat, a phone call, a lead or as a guest on our property, it is imperative that we understand and master commonality based rapport building. What...
Errors in Deal Documents Can Have Bad Consequences
Recently our firm has handled several cases where a dealership’s chances of success in a lawsuit were greatly weakened by errors or omissions in the dealership’s sales documents. In one case, there were several documents that required the signature of the purchaser...
GM Financial Reports March Quarter Operating Results
FORT WORTH, TEXAS -- GENERAL MOTORS FINANCIAL COMPANY, INC. (“GM Financial” or the “Company”) announced net income of $112 million for the quarter ended March 31, 2012, compared to $77 million for the quarter ended March 31, 2011. Earnings of $112 million Loan and...
MyDealerLot to Provide Retail Automotive Technology for Mercedes-Benz USA As Part of Preferred Vendor Technology Program
ROSWELL, Ga. -- MyDealerLot (MDL) announced that it has been selected to participate in the Mercedes-Benz USA (MBUSA) Preferred Vendor Status Program to provide Automated Customer Recognition, Targeted Messaging and Asset Tracking Systems utilizing RFID technologies....
Edmunds.com Investigation Finds Serious Flaws in Car Recall Process
SANTA MONICA, Calif. — Millions of drivers could be endangered by operating vehicles that have been recalled but have not been repaired, reports Edmunds.com, the premier online resource for automotive information. In fact, one study says that there were “at least” 2.7...
Join us for Digital Dealer Las Vegas 2021