Dealer OPS & Leadership
New Research: Service Retailers Missing Best Chance at Increasing Customer Pay Revenue
DMEautomotive consumer survey reveals that key service opportunities are not being seized - while young, hard-researching, online-buying consumers are rewriting the purchase process DAYTONA BEACH, Fla. -- DMEautomotive (DMEa), the leader in science-based,...
Gary Chaney, CEO, Chacon Autos
Gary Chaney and his dealership group, Chacon Autos, operate two Suzuki franchises and eight independent used vehicle stores in Dallas and San Antonio, TX. Chacon Autos, with its heavy focus in Buy-Here/Pay-Here operations, offers Dealer magazine readers unique insight...
Bill Feinstein, President and Dealer Manager, Planet Honda
Like a topnotch batter in his prime, being bold, swinging for the fences and practicing with an eye to performance improvement are what make Planet Honda a winner! Last year, Planet Honda was in the top 30 nationwide in Internet sales with 1,844 new Internet sales...
Founder of Fellowes Research Group Shares Why Parts e-Commerce Matters to Dealers
For most dealerships, profits from parts sales are critical to survival. Nothing is likely to have a bigger impact on automotive parts marketing and sales than e-commerce. Unfortunately, parts e-commerce is a "Wild West" – an explosion of suppliers promoting a variety...
Dominion Dealer Solutions General Product Manager Explains Social Scheduling – How to Maximize Social Media with Service Customers
The root of successful online marketing in the future is your customer’s opinion and experience. Get serious about social media by encouraging your customers to talk about your business, and how great the service and sales processes are. Learn from innovative veteran,...
GM Recalls 40,000 Vehicles to Fix a Fuel Leak
According to the National Highway Traffic Safety Administration’s website, General Motors is recalling 40,859 vehicles to fix a problem with a leak in the fuel pump. This problem could cause the fuel to leak, resulting in a fire. The following vehicles are included in...
Warriors in Pink Debuts Breast Cancer Survivor Documentary, Ford Continues 18-Year Commitment to Raise Awareness
DEARBORN, Mich. – Ford Warriors in Pink®, the Ford Motor Company program that raises awareness and funds in the fight against breast cancer, reveals its first-ever documentary with hopes to create a powerful and inspiring resource to all who have been touched by the...
Honda Recalls 625,000 Vehicles
American Honda Motor Co. is recalling 625,762 vehicles to fix a problem with the power steering fluid temperature, according to the National Highway Traffic Safety Administration’s website. NHTSA’s website said the power steering hose may deteriorate and cause the...
Manheim Kicks off National Customer Service Week
Selects Ashish Bisaria as SVP, Customer Experience Bisaria To Lead Development & Execution of Customer Initiatives ATLANTA – Kicking off National Customer Service Week, while supporting its long-term strategy of serving customers anytime and anywhere, Manheim has...
Join us for Digital Dealer Las Vegas 2021