Dealer OPS & Leadership
Quick Response-Time a Must for Internet Leads
From CBT News, a study on Internet Lead Effectiveness shows that across the industry, salespeople who respond within an hour to internet inquiries are more likely to push the sale. Auto responders, response times, and handling are examined along with model dealerships...
Customer Engagement: the Salesman’s Top Trump Card
Advice from Eyes On Sales reminds new and used salesmen to engage customers socially. When reaching consumers, bridging the gap to speaking on a personal level is best achieved by focusing on emotion-based questions. Through more familiar wording, and pragmatism about...
St. Patty’s Day Ideas for New and Used
Sources at Automotive Digest suggest taking advantage of top dollar sales over the holiday where green is celebrated. This weekend's festivities may include Clover Tag Sales for Discounts on Lucky models, Customer Feedback campaigns and the requisite "Neighbors look...
GM’s Chevy Volt Sales Overpower Nissan’s Leaf
From Bloomberg Sales, stats on electric car sales reveal Chevy Volt outsold the Nissan Leaf, internationally. The Volt's success in beating both the Prius and the Leaf in 2012, and the respective "green cars" troubles in attracting customers are covered with quotes...
Top 10 Used Vehicles for Small Budget Shoppers
From F&I, an in depth review of the Cars.com "Top 10 under $10k" list. Topping the list? Ford Motor Cars, with the Escape, Focus, Freestyle and Fusion. A more sporty option includes the Scion TC, and the standard family sedans Civic, Azera and Optima. Click here...
Credit Approvals Up, 2013 Looking Good for Lease and Fleet
From F&I Magazine, car leasing is on the rise thanks to credit approvals. This improvement in fleet and future pre-owned returns indicates a realm of the auto industry regaining life and a decline in recession trends. How long will it last? Difficult to say, but...
Driving By Wireless: The Ipad Operated Almost Bond-Car
A group of Russian mechanics re-wired this rust-bucket Opel Vectra into something we've only seen driven by 007: a real-life RC car. The car is operated by an Ipad wirelessly connected to the car through wired actuators, electronics and controllers. So far, the gas...
US Dealerships, Arbitration Inquiry Continues
From Auto News, F&I Arbitration Agreements dispute-resolution provisions are under scrutiny from the Customer Financial Protection Bureau. This could mean a rise in class-action lawsuits, rising costs and more court time for dealer principals, and serious...
Fleet Versus Retail: GM’s New Approach with the Chevy Impala
Sources at Auto News offer their predictions on how the logistics of Impala sales are likely to affect Chevy dealers' stats in the future. The newly re-designed 2014 Chevrolet Impala is recommended as highly competitive, but changes in structure and fleet marketing...
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