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Conference & Expo: September 22-23, 2026
DealerPoint: April 5-7, 2027

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Dealer OPS & Leadership

Apple Hopes to Make Moves in Auto Market

Apple Hopes to Make Moves in Auto Market

According to The Detroit News, Apple hopes to make moves in the auto market. While Steve Jobs regretted not making an iCar, Apple Inc. for years was ambivalent about the auto industry. Now it’s vying for dashboard space held by Microsoft Corp., BlackBerry Ltd. and...

Audi Intensifies Attractiveness to American Millennial Consumers

Audi Intensifies Attractiveness to American Millennial Consumers

Audi of America product and marketing planners are looking forward to the debut of the new Audi A3 sedan in the U.S. market next year, figuring that the combination of the sedan profile with technological advancements such as 4G LTE connectivity will attract...

The Do’s and Don’ts of a Service Department Website

The do's and don'ts of a service department website, from Stratosphere Studio. As one of your greatest sales tools, it’s clearly very important to maintain an equally great website for your auto body shop. Pretty much every business these days at least has a website,...

VIP in Action Shows ‘Em You Care

VIP in Action Shows ‘Em You Care

Time after time as I speak to dealers, GMs, sales managers and fixed ops directors about customer relations, the phrase I am hearing is, “customers want to know we care.” When I hear about it, this is what I think customers are telling their dealerships: “Pay...

How to Tackle a Drivability Complaint when No Code is Stored

How to Tackle a Drivability Complaint when No Code is Stored

How to tackle a drivability complaint when no code is stored, according to Search Auto Parts. It seems that we as an industry overall have become dependent on computer-generated Diagnostic Trouble Codes (DTCs). When faced with a drivability complaint where no...

Almost 70% of Pre-owned Vehicle Sales Included Financing

According to SubPrime Auto Finance News, almost 70% of pre-owned vehicle sales included financing. The finance office stayed busy in July working up contracts for used vehicles as CNW Research determined 68.9 percent of all used sales last month included financing, a...

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