Dealer OPS & Leadership
DealerRater to Debut New Certified Service Center Features at NADA 2014
DealerRater, the world’s premier car dealer review web site, announced the addition of multiple new features to its Certified Service Center Program. The additional features include expanded sections on Certified Service Center Review Pages for amenities, hours and...
Dealertrack’s Digital Retailing Solution Exceeds 17 Million Website Payment Views in December
Dealertrack Technologies (Nasdaq: TRAK) today announced that its innovative Digital Retailing Solution has generated more than 17 million monthly payment views on websites1 in December, 2013. In addition, the company stated that dealers using Dealertrack’s...
Ford repair shops must be certified to fix aluminum-bodied F-150
Ford repair shops must be certified to fix aluminum-bodied F-150, according to The Detroit News. Ford Motor Co. will require all repair shops to be certified if they want to fix the new aluminium-bodied F-150 that debuts later this year. The Dearborn automaker said...
NCM® Associates Announces NCM OnDemand Auto Dealership Virtual Training
NCM Associates, a leading provider of automotive 20 Group, retail consulting, management training, data management and operations Benchmark® analysis services to U.S. auto dealers, announced it will introduce its latest member support tool, NCM OnDemand, at the 2014...
Black Book Introduces New Mobile Application Designed to Empower Auto Professionals
Black Book® is proud to announce Black Book Digital, the company’s second-generation mobile application, offering a new design with simple-to-use features to help automotive professionals make smarter decisions. Built from the ground up, Black Book Digital offers...
Sales Velocity Dramatically Increases – up to 77% – for Dealers Adopting Inventory Syndication and Deep Linking Technologies
LotLinx, developers of the auto industry’s first deep-linking technology platform, today confirmed that the LotLinx Vehicle Display Network, a VIN-specific inventory advertising technology that deep links consumers shopping on over 125 automotive search sites directly...
DMEautomotive Introduces First Mobile Wallet Marketing Program for Auto Dealers
DMEautomotive (DMEa), the science-inspired, results-based automotive marketing leader, today launched DMEautomotive Mobile Rewards, a mobile marketing platform which allows dealerships to drive traffic to showrooms and service drives alike by leveraging the exploding...
Why January Is a Great Time to Buy a Used Car
Why January is a great time to buy a used car, according to The Street. U.S. auto dealers just recorded their best December new-car sales in six years -- making January a great time to buy used vehicles as firms scramble to unload all of the trade-ins they just took...
The Secret to Delighting Customers? Put Employees First
The secret to delighting customers, according to the Disney Institute. What motivates employees to go above and beyond the call of duty to provide this kind of a memorable customer experience? It’s not magic, but method. The theme park team didn’t consult a script or...
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