Dealer OPS & Leadership
Are You Customer-Centric? Ask Your Customers
From Business 2 Community: Are you customer-centric? I was speaking on a panel addressing digital experience, Web content management, and marketing when I realized that there was one glaring waste of marketing dollars we still need to talk about: the...
Former Lewiston used car dealer sued by Maine’s attorney general
Former Lewiston used car dealer sued by Maine's attorney general, according to Investment News. Attorney General Janet T. Mills filed a lawsuit against a Bangor used car dealer who owned two dealerships in Lewiston for unfair and deceptive trade practices in the...
Consumer Alert: 3.5 Million Recalled Cars Sold Online In 2013
Carfax today released new data suggesting online shoppers may have unknowingly purchased millions of used cars with unfixed recalls in 2013. The company's annual research on the issue shows more than 3.5 million cars were listed for sale online with an open safety...
Over half of new cars sales will be digitalized by 2020: Frost & Sullivan
Over half of new car sales will be digitalized by 2020, according to The Nation. Factors to influence the changes include high real-estate costs, expensive resources, and need for innovation to stay afloat have compelled many automotive dealerships to shrink store...
Car Lease Credit Approvals Show Patterns Similar to Consumer Credit Trends
Swapalease.com, the nation’s largest car lease marketplace, reports lease credit approvals during the month of January were at 70.5%, down from the 73.3% level in December of 2013. The credit approval levels have witnessed some recent turbulence, going as high as...
We Haven’t Always Run the Shop that Way
From Search Auto Parts: We haven't always run the shop that way... Have you ever had an idea for a new way of doing something, suggested a different way to accomplish a task, only to be told no? If you were bold enough to ask, why not? The answer is usually something...
Toyota nears $1B settlement with feds
Toyota nears $1B settlement with feds, according to The Detroit News. Toyota Motor Corp. and the U.S. Attorney’s Office in New York and are nearing a settlement that could top $1 billion to resolve the Justice Department’s four-year criminal investigation into whether...
Outlook 2014: Auto dealerships retool operations to create a better buying experience
Auto dealerships retool operations to create a better buying experience, according to Mass Live. An auto dealer needs to move a lot of metal to make back a $13 million investment in two new dealership buildings, but Thomas M. Cosenzi and Carla J. Cosenzi,...
Auto Sales Slid in January as Frigid Weather Kept Buyers at Home
Auto sales slid in January, according to TheLedger.com. Auto sales slid 3 percent in January as bouts of snow, ice and frigid temperatures in much of the country kept buyers snug in their homes instead of venturing out to car dealers. People bought just more than 1...
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