Dealer OPS & Leadership
Customer Service: 4 Creative Ways to Improve the Client Experience
4 creative ways to improve the client experience, according to Huffington Post. Excellent customer service is synonymous with sustained success and growth in a business. Studies prove customers who are treated fairly are likely to pay more for better service and stay...
3 Auto Emails Your Sales Staff Will Love
What if 6 out of 10 of your sales consultants leave your dealership this year? According to the 2013 NADA Workforce Industry Report, it will likely happen. The study outlines some of the glaring workforce challenges faced by the automotive industry. Turnover is near...
Experian Automotive: 30-day Auto Loan Delinquencies Drop 3.5 Percent, While 60-day Delinquencies Remain Flat
Experian Automotive today announced that consumers continued to make their loan payments on time in Q4 2013. According to its latest State of the Automotive Finance Market report, 30-day automotive loan delinquencies were down 3.5 percent (going from 2.72 percent in...
Xtime Transforms the Service Drive
Xtime, the leading retention solution for the automotive industry, today announced the release of Check-In 7. Check-In 7 transforms the service check-in process by freeing advisors and service managers from their desk. Check-In 7 is part of the Xtime Retention System...
US Equity Advantage Releases Free E-Book for Consumers: “How to Beat Credit Card Companies at their Own Game”
US Equity Advantage® (USEA) announced today the release of a free e-book for consumers: “How to Beat Credit Card Companies at Their Own Game: The Bi-weekly Loan Payment Strategy; How Basic Math Can Set You Free from Debt” The average US household’s credit card debt...
Joe Verde Sales & Management Training New Auto Dealer Goal Setting Calculator Helps Set Realistic, Achievable One-Year Improvement Goals
In keeping with the New Year’s tradition of setting goals for the future, Joe Verde Sales & Management Training, Inc., today announced that it has released a new online Goal Setting Calculator. The calculator can be used both by individual salespeople or the...
Auto/Mate Announces Integration of TimeHighway with AMPS DMS, Expanding Fixed Ops Service Offerings
Auto/Mate Dealership Systems announced today that TimeHighway has completed integration of its service scheduling solution with Auto/mate's Automotive Management Productivity Suite (AMPS) dealership management system. Auto dealers using both Auto/Mate's DMS and...
Green Cars Go Beyond Fuel
Green cars go beyond fuel, according to Greener Ideal. Automakers have been trying to make motor vehicles more fuel-efficient for decades, aiming to curb CO2 emissions and reduce the negative impact they have on the environment. In their efforts to build more...
Mastering People Skills
Mastering people skills, according to Search Auto Parts. Maybe you are one of those extraordinarily lucky shops with a long-term, capable and highly motivated service advisor who does all the things you want done, exactly as you want them done. But for the vast...
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