Dealer OPS & Leadership
The Truth About AI Posers: Is Your ‘Intelligent’ Tool Helping You Sell or Just Chat?
The automotive industry is buzzing. Everywhere you look—from vendor booths at NADA to your LinkedIn feed—it seems like every company is claiming to have the next great AI widget. The phrase "AI-powered" is now table stakes, and frankly, it's created a lot of noise...
Smart Service Automation: Boost Efficiency Without Compromising the Customer Experience
Your service department is the lifeblood of your dealership but keeping up with growing service demand while delivering an excellent customer experience is no easy task. Even with a dedicated reception or BDC team, the volume of calls can quickly become overwhelming....
Car Buyers Are Going Digital, but Still Value the Dealership: CarGurus
The modern car shopper is increasingly flexible, digitally savvy, and motivated by a complex mix of needs, wants, and economic realities, according to the 2025 Consumer Insights Report from CarGurus. The eighth annual study, which surveyed over 3,000 recent buyers and...
The Untold Truth About Digital Retailing Success
Over the years, digital retailing has reshaped the car-buying experience, streamlining dealership operations and boosting efficiency across every step of the process. However, every change brings new challenges. In this article, we’ll explore the most common obstacles...
CARFAX: Odometer Rollbacks See Dramatic Jump of 14% to 2.45 Million Vehicles
Alarming Spike In Odometer Fraud Since Last Year Costing Unsuspecting Buyers Thousands
AI’s Influence on Car Shopping Skyrockets, New Survey Reveals
Artificial intelligence is rapidly becoming a crucial part of the car buying journey, according to a new survey from Cars.com. The "AI in Car Shopping Consumer Survey" discovered that the technology is already having a profound impact on how consumers research and...
Impel Solidifies AI Leadership with Strategic Investment from FM Capital
Impel, an Automotive AI solution provider, has announced the completion of a secondary share sale, bringing on venture capital firm FM Capital as a new investor and strategic partner. The transaction provides liquidity for early investors and former employees while...
How Dealers Can Protect Data and Build a Culture of Compliance
Sometimes it takes an epiphany moment to understand the gravity of a threat. That was certainly the case for a dealer who called me recently. He was enjoying a relaxing family vacation when he got a call from a bank representative asking about a questionable charge on...
Automotive Industry Paying Billions in Tariffs on Imports from Mexico: Tariff Tracker
President Donald Trump's 25% tariff on all cars imported to the United States has sent ripples through the global automotive industry. Officially implemented on April 3, this policy is already reshaping manufacturing decisions and trade strategies. Everything seems to...
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