Survey results discovered by Ally Financial and KeyBanc Capital Markets  through the recent National Automobile Dealers Association Convention & Expo  reiterated how important the used-vehicle department is to franchised  dealers.

In its survey, Ally discovered that 47 percent of responding dealers said  the used-vehicle department will be the most profitable within the dealership  this year.

At the same time, KeyBanc’s survey results indicated that 72 percent of  dealer respondents said a year-over-year increase in used-vehicle sales was  ahead this year.

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