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Expand Service Department Reach & Volume with Customer Convenience, Transparency & Feedback
Many businesses focus on improving customer convenience as a means to expand their reach and volume of commerce. It’s not just Internet companies such as Amazon, but some of the most substantial brick and mortar chains, including Wal-Mart, Costco,
Apr 3, 2019
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Are You Dodging Bullets with Your IT Strategy?
Recently I talked to a dealer whose internal information technology (IT) person had quit suddenly after receiving another job offer. The dealer scrambled to find someone else. He hired a small, local IT firm that soon went out of business. Once again
Apr 3, 2019
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Making Leaders Out of Managers
A common concern shared in the car business is “Where are all of the good people?” There is a shortage of talent, and an even bigger shortage in up and coming leaders, which is requiring dealers to focus more than ever on people development and i
Apr 2, 2019
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A Blueprint to Creating a Successful Video Email Strategy
By Mike DeLong, VP of Dealer Services, Covideo Lights…Camera…Action! There is no doubt that video has become increasingly popular within the auto industry. Dealers across the country are becoming more in tune and embracing video technology to b
Apr 2, 2019
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Cut the Losses: Turn Wholesale into Profit Gains
By Alison Spangler, Senior Director for Manheim Digital Many dealerships have long held the view that the wholesale used vehicle market is an option of last resort. It’s a place for accepting losses, not an avenue for driving profits. Digital techn
Apr 2, 2019
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How Are Women’s Brains Wired? What Customers are Thinking in Your Dealership
When a woman shops at your dealership, do you know what she is thinking? Do you know what is important to her? While that may seem impossible, reports and data women show surprising consistency and practicality in their thought process. Consultants c
Apr 2, 2019
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PointPredictive Launches Auto Fraud Alert
Powerful new solution offers more than 100 new alerts and red flag indicators to improve identification of fraud risk prior to loan funding SAN DIEGO, Calif., April 2, 2019 – PointPredictive announced today the launch of Auto Fraud Alert, a new sol
Apr 2, 2019
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vAuto Announces Enhanced Dealer Trade Functionality to Conquest
Improvement helps dealers to quickly make confident, informed decisions on every inbound trade Oakbrook Terrace, IL. – April 2, 2019 – vAuto announced an insights-driven upgrade to dealer trading in the Conquest® platform, building on the long
Apr 2, 2019
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Spring Market Officially Arrives
Welcome to this week’s edition of Black Book Market Insights, with in-depth analysis of used car and truck valuation trends and insights straight from the auction lanes. Click here to download the full report. This week’s Market Insights Rep
Apr 2, 2019