Service outsources small stuff, from Automotive News.
Dealerships free to focus on customer satisfaction goals
As dealers everywhere press their service departments to improve customer-satisfaction results, some Florida stores are outsourcing their more troublesome tasks, such as detailing, porter work and lot maintenance.
“We wash 100 percent of the cars that go through our service department, and we rely on an outside company to do it,” says Larry Zinn, general manager of Warren Henry Infiniti in Miami.
The dealership uses local services supplier A.C. Installations to keep eight to 10 porters on-site for various functions, such as ferrying service customers to work. “They’re accountable for doing the job right, and that frees up our service people to focus on more important things,” Zinn said.