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Vehicles’ Technology Out of Sync with Drivers’ Devices

Published: July 18, 2013

dashAccording to The Detroit News, vehicles’ technology is out of sync with drivers’ devices.

Mechanically, the pickup is perfect. But the MyFord Touch communication and entertainment system constantly seizes up as Knox tries to make hands-free calls from his iPhone 5.

“Sometimes it works for two weeks, and then I get into the truck and it just stops,” said Knox, a Torrance, Calif., driver’s education teacher. “I am constantly doing the master reset on the system.”

The latest in-dash “infotainment” systems are turning into a giant headache for drivers. Problems with phone, entertainment and navigation functions were the biggest source of complaints in the latest J.D. Power & Associates survey of new-car quality, easily outstripping traditional issues such as fit and finish and wind noise.

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