“We are able to process a car faster, saving up to 10 minutes per vehicle!”
                – Chris Previtire, Service Director

Canon’s Intelligent Dealer Electronic Archiving System (IDEAS) helps auto dealers reduce printing costs and increase productivity while improving manufacturer and regulatory compliance for warranty documentation.

NEW YORK – Developed to meet the needs of auto dealers seeking a cost-effective archiving solution, Canon Business Solutions, Inc., a subsidiary of Canon U.S.A., Inc. and a leading provider of document imaging and print production solutions, has launched Canon’s IDEAS (Intelligent Dealer Electronic Archiving System). With IDEAS, Canon Business Solutions helps optimize dealership operations by utilizing the latest imaging technology to automatically capture critical warranty information and vehicle diagnostic data for archiving.

In the second of our Voice of the Customer Series, Chris Previtire, Service Director for Center BMW located in Sherman Oaks, California,  talks about how with IDEAS, the efficiency of their Service Department has improved dramatically: “The biggest benefit is efficiency. For me, our service administrators and warranty clerks, Canon’s IDEAS eliminates the chaos of running around looking for documents. Our Techs feel secure that they are able to focus on diagnosing, because they really don’t want to have to deal with that. They weren’t hired to be file clerks – they were hired to fix cars!”

The efficiency Previtire speaks to has resulted in improved service. “We are actually able to process a car faster, saving up to 10 minutes per-car. By condensing the repair time per vehicle, we are able to get another customer in more quickly, and in most cases out the same day,” said Previtire.  “In addition, our warranty staff doesn’t have to sift through a hundred pages or more to find a code needed for a warranty claim. That makes that person and our entire service department more efficient.” You can hear more from Chris and other Center BMW staff by viewing the Customer Testimonial video at paperlessIDEAS.net.

From small/medium businesses to large corporate enterprises, Canon Business Solutions, Inc., a wholly owned subsidiary of Canon U.S.A., Inc., serves a broad range of organizations with a variety of document management and workflow solutions and services. Canon Business Solutions, Inc. operates from 70 offices in 40 metropolitan areas across the country. For more information on Canon Business Solutions, Inc. locations, please visit: solutions.canon.com.

About Canon U.S.A., Inc.                                                                                                         

Canon U.S.A., Inc., is a leading provider of consumer, business-to-business, and industrial digital imaging solutions. Its parent company, Canon Inc. (NYSE:CAJ), a top patent holder of technology, ranked fourth overall in the U.S. in 2010†, with global revenues of more than US $45 billion and is listed as number six in the computer industry on Fortune Magazine’s World’s Most Admired Companies 2010 list.  Canon U.S.A. is committed to the highest levels of customer satisfaction and loyalty, providing 100 percent U.S.-based consumer service and support for all of the products it distributes. At Canon, we care because caring is essential to living together in harmony. Founded upon a corporate philosophy of Kyosei – “all people, regardless of race, religion or culture, harmoniously living and working together into the future” – Canon U.S.A. supports a number of social, youth, educational and other programs, including environmental and recycling initiatives. Additional information about these programs can be found at www.usa.canon.com/kyosei. To keep apprised of the latest news from Canon U.S.A., sign up for the Company’s RSS news feed by visiting www.usa.canon.com/rss.

†Based on weekly patent counts issued by United States Patent and Trademark Office.

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