Dealer-FX has announced the launch of Version 2.0 for their Appointment Ledger solution. This versatile and advanced tool manages and tracks all service leads and appointments generated from multiple sources and departments (online scheduling tool, BDC, service drive, DMS data feeds, call center), while also tracking customers throughout their service lifecycle. The tool manages service advisor scheduling and now offers enhanced shop loading and capacity management functionality.
There were multiple upgrades made to the solution in this new release. Some of the new or updated key features include:
» The ability to access each customer’s full service history (including ROs, declined maintenance, write-ups and inspections), giving the service department the information needed to confidently present upsell opportunities
» An at-a-glance view of the shop load by hours booked, total appointments booked, shown, missed and open, ensuring the service drive avoids overbooking appointments and overloading the shop
» Web responsive design that gives the dealership the flexibility to use the tool on a tablet or a desktop PC
The new release complements what was already a dynamic solution, which featured DMS integration, appointment confirmation email capability and a reporting application.
“The Appointment Ledger is a dynamic solution that gives dealerships the ability to better control service traffic flow, minimizing or eliminating any rush or lull periods,” said Gary Kalk, President and CEO of Dealer-FX Group, Inc.
“With this tool, service departments can ensure there is sufficient time devoted to each appointment for a meaningful write-up process that enhances customer experience.”
The Appointment Ledger solution is also one of the key components utilized by Mopar’s wiADVISOR Total Service Resource program.
About Dealer-FX
Dealer-FX, the most trusted name in automotive retail marketing, is focused on helping dealer and OEM clients to Drive the Customer Experience by enhancing customer retention, digital and social media strategies. Approved and sponsored by several OEMs, our leading-edge programs improve service drive processes, branding effectiveness, lead conversion, social networking, customer loyalty and dealer profitability
