How the Best Salespeople Read Body Language
Being aware of what customers and clients are really feeling, and knowing how to react effectively, can transform…
News May 23Latest in: Press Releases
Not Enough Fire Stations
When I was a child, like his father before him, my father was a volunteer firefighter. He was…
News May 23
4 Steps to Prevent Hiring Mistakes at Your Dealership
There was a time when you might have been able to get away with saying something like this.…
News May 23
Selling Cars is Good. Selling Service is Better!
I passionately believe that the service department is first and foremost a sales organization. It is a reoccurring…
News May 23
Modeling Service Profit Might Be What You Need – Part 2
Last month we began modeling service profit makers – the fundamental key elements, which drive the bottom line…
News May 23
Can Dealerships Survive the Millennial Generation?
The Millennial Generation loves itself. Its members have bad manners, contempt for authority, no respect for older people,…
News May 23
The Truth Behind EMV Chip Cards and Your Dealership
EMV, the acronym for Europay, MasterCard and Visa, is the process of embedding payment cards with microchips to…
News May 23
Every Car Dealership NEEDS the RIGHT CRM/ILM
It’s 2016 and never has the used car industry faced so much disruption! Over $450 million in venture…
News May 23
Don’t Lead a Horse to Water: Soliciting Online Reviews without Fear
Consumers are going on the Internet and browsing reviews of your dealership in ever increasing numbers in order…
News May 23
10 Questions to Ask When Hiring a Social Media Manager
At some point in time in your dealership's growth (and maybe that's now), it's likely you'll recognize the…
News May 23Press Releases
