Ask for the Sale, but Do It the Right Way
A recent survey of automotive dealership service department customers revealed a startling observation: half the vehicle owners surveyed…
News March 3Latest in: Press Releases
Servicing Should Be a Love & Info Fest
This is a typical conversation I had with my customers every day at my shop. I made sure…
News March 3
Nobody Can Blame a Salesperson
In today’s automotive world, dealers are not interested in hearing about the problem or wanting to know how…
News March 3
Two Perspectives On Sourcing Auction Vehicles
The first dealer wants the car because he’s sold a few of the same units recently, and did…
News March 3
Email Right Hook: How to Write an Email Worth Opening
Much like a boxer's right hook, email has proven time and time again to be successful and should…
News March 3
How Big Data Predictive Analytics Are Changing the Game
Everywhere we look these days, we hear about Big Data. I was watching Monday Night Football and saw…
News March 3
Dirty Data – The $3.1 Trillion Black Hole
Dealerships have an epidemic on their hands, one that’s growing out of control and killing their profits. It’s…
News March 3
5 Real Social Media Fears and How to Overcome Them
Halloween is the one day each year when we all try to scare each other for laughs. However,…
News March 3
What is an Open DMS?
There has been a lot of discussion lately about whether or not a DMS is considered to be…
News March 3
Interview with Matt Serra, Executive Manager, Al Serra Auto Plaza
Matt Serra is Executive Manager of the Al Serra Auto Plaza in Grand Blanc Michigan, part of Serra…
News March 3
