Power of the Spoken Word
Several years ago, I reviewed research on the power of the spoken word vs. non-verbal graphic impact. The…
News November 5Latest in: Press Releases
Is Yours a Culture of Salespeople or Solution Specialists?
Do you have sales personnel or solution specialists at your dealership? Is there truly a difference between the…
News November 5
Communicate More Effectively with Your Customers
In the race to make a sale, dealerships often rely on templates in CRMs. These templates – including…
News November 5
Auto/Mate Announces Integration with Kelley Blue Book
Albany, NY – November 5, 2018 – Auto/Mate Dealership Systems today announced the integration of its DMS with…
News November 5
Hard Facts: How to Build a PR Strategy to Grow Your Business – 3 TOOLS!
This week's #HardFacts is live from Google HQ in #NYC. Samantha chats with Google team members about what…
News November 4
It Might Be Time to Revisit Service & Body Team Production – Part 2
In my last column we reviewed the need for growing our own qualified and quality techs to combat…
News November 2
The Next Big Thing for Car Dealerships
A new year around the corner brings with it a renewed focus on self-improvement and growth. As 2018…
News November 2
Assessing Your 2018 Cost Reduction Efforts
The one common denominator in my conversations with dealers and their management teams this year is that almost…
News November 2
Six Reasons Every Dealership Needs a Digital Strategy
Every day it seems there’s another threat to automotive. One of the most profound changes for dealership operations…
News November 2
The Five True Challenges in Service and How to Capitalize on Them
Convenience, Value, Speed and Transparency and Trust have been around a long time. The difference between now and…
News November 2
