Vish Vinjam
CEOShortLoopVish Vinjam is the CEO of ShortLoop, a Y Combinator-backed Voice AI platform for dealerships that handles inbound calls and runs proactive outbound campaigns at scale. Vish works directly with general managers, fixed ops directors, and marketing leaders to deploy AI strategies that recover lost service revenue and reactivate sales opportunities.
Before ShortLoop, Vish was at Samsung in Korea and led product at one of the fastest-growing technology companies. Vish has presented AI strategy to dealer groups and 20 group boardrooms, and is presenting at the upcoming NCM Fuel the Future Fixed Ops Summit.
AI on Offense: The Outbound AI Calling Playbook That Works in Sales and Service
Most dealerships have AI on their radar for answering calls. That's a good start, but it only plugs leaks. The money is in offense, AI that picks up t
…Most dealerships have AI on their radar for answering calls. That's a good start, but it only plugs leaks. The money is in offense, AI that picks up the phone and calls your customers before they forget about you.
The real revenue opportunity is AI t
…Most dealerships have AI on their radar for answering calls. That's a good start, but it only plugs leaks. The money is in offense, AI that picks up the phone and calls your customers before they forget about you.
The real revenue opportunity is AI that goes on offense: proactively calling lapsed service customers, following up on declined work, reinforcing direct mail with voice outreach, running recall campaigns at scale, re-engaging owners, an
…Most dealerships have AI on their radar for answering calls. That's a good start, but it only plugs leaks. The money is in offense, AI that picks up the phone and calls your customers before they forget about you.
The real revenue opportunity is AI that goes on offense: proactively calling lapsed service customers, following up on declined work, reinforcing direct mail with voice outreach, running recall campaigns at scale, re-engaging owners, and reviving cold sales leads at unmatched scale.
This session walks through the AI playbook that's working at dealerships right now across departments. The session starts with the inbound fixes and then builds into targeted outbound campaigns that recover revenue most dealers don't even realize they're losing.
Attendees leave with a prioritized action plan they can take back to their team and implement in the first 90 days.
Key Takeaways:
- Learn six outbound plays you can run in the first 90 days, recapturing cold sales leads and declined services to recall campaigns and cold lead reactivation, using data already sitting in your DMS and CRM
- Discover why inbound AI is just the starting line, but the real revenue is in AI that goes on offense across service and sales
- Explore how to layer AI onto marketing you're already doing, so every campaign gets multiple chances to convert, not just one
