The best summary I have ever heard concerning our industry comes from Leigh Silver, who puts it like this: “The service operations can be viewed as...
The Service Department: It’s More Than Just Fixing Broken Cars
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Unraveling the Mysteries of Matrix Pricing
The Many Ways to Increase Gross Profits At least once a month I get an inquiry from a Parts Manager or GM asking how they can improve their Parts...
Open Your Mind
Rite of passage, whether you are a dealer or a Sales Manager, is made up of many components, none withstanding the top 3 however. You must learn to...
Paying For Recalls – Audits on the Rise
Following a spate of recent (and ongoing) vehicle recalls from nearly every manufacturer, there appears to be an uptick in dealerships being...
Basic Training
“Psychology for the Fighting Man” was a basic leadership book issued in 1943. The leadership challenges illuminated for soldiers then is relevant...
Four Important Buy/Sell Trends
Buy/sell activity in the first half of 2014 rose 75%, with private acquirers once again leading the industry. The strength of auto retail sales,...
What’s Being Sold Out of Your F&I Office?
Disparate impact and dealer participation continue to be at the forefront of the CFPB agenda, and a hot topic for dealers, finance companies, and...
Fifty-Fifty, Not So Nifty
As a business succession planner, I encounter the full gamut of dealership business structures, Regular C corporations, S-corporations,...
A Couple’s Incredible 550,000-Mile Odyssey Through 177 Countries Over 26 Years. In a Single Car.
A couple's incredible 550,000 mile journey in a single car, according to Colossal. In moments of peak stress, boredom, or desperation for change,...
Importance of your Exceptions Report
In dealerships throughout the country, there is a report that reveals how your processes are working and how your team is responding to what you are...