Managing customer relationships is key to success in the auto dealership industry, but the nature of the dealership industry presents unique...
CRM Technology in the Modern Dealership
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Great Time for Car Dealerships to Host Customer Clinics
Spring is a great time for a car dealership to hold a customer service clinic. I’ve always liked these special events that provide helpful...
The Building Blocks of Corporate Risk Management
While underwriting is known for the “three Cs” ― credit, capacity, and collateral ― corporate risk can best be boiled down to the “three Ps”:...
The Rise of the F&I Digital Handshake
Buyers younger than 40 are more likely to find a date on the digital hotspot Tinder than a brick-and-mortar nightclub, so you should expect them to...
Buyer Detection Techniques Help Dealers Move More Cars
Analytics and big data are frequently used terms in the automotive world these days—and many dealers are ready to take the next step in mining their...
Six Degrees of Separation
I’m sure you’ve heard of the theory of six degrees of separation, many of us are familiar with it through a game involving Kevin Bacon. In case you...
Why Are Americans the Procrastination Nation When It Comes to Responding to Automotive Recalls?
The track record of the American consumer in responding to automotive recalls is not overly impressive. The reasons behind this apparent lack of...
What’s The New Normal In Digital Marketing?
One thing is clear in 2015—digital no longer represents merely one component of a larger marketing strategy. It is now foundational. It’s no longer...
Becoming a Better Professional
Think back over the last 90 days and write down three on-the-job situations or career-related events that made you proud of yourself as an F&I...
5 Fantastic Automotive Technologies That Are Emerging Fast
Cars were originally designed as means of getting from point A to point B, and although their primary use remains the same, the way they get it done...