A lot of people lose sleep over a great divide where two or more people have chosen sides. It happens wherever there are people. It could be among...
Family Feuds and Business Turf Wars: How Do They Start? How Do They End?
read more
3 Ways Packs Prove Problematic for Dealers
There’s no question that dealers like packs. But packs have become increasingly problematic for dealers, sometimes in ways they fail or refuse to...
Brand Loyalty Decreases as Length of Ownership Increases…Say What?
I bought my first new car, a 1983 Ford Bronco, about a year after I graduated from college. I kept it 21 years but in 1999 I bought my second new...
The Other Half: Is Your Dealership Neglecting the Most Important Half of the Market?
Women drivers now outnumber male drivers, and women influence as much as 80% of all auto purchases. 53% of millennial car buyers are women.1 With...
NCM® Associates’ BHPH Team to Attend Its 15th NABD Conference This Year
Overland Park, Kan., May 4, 2015 – NCM® Associates (www.ncmassociates.com), a 100% employee-owned company and originator of the 20 Group peer...
8 Characteristics of a Top-Notch Customer Experience Manager
8 Characteristics of a Top-Notch Customer Experience Manager We communicate with customers much more online today and it’s important to...
Highlights From the 18th Digital Dealer Conference & Exposition
Highlights From the 18th Digital Dealer Conference & Exposition, from Bryant Surety Bonds. One of the most important events in the auto dealer...
Keeping Talented Technicians
Keeping Talented Technicians, from Fixed Performance. Recently I've been getting phone calls from dealer principals that are in need of technicians....
Digital Color Matching System
Digital Color Matching System, from Body Shop Business. AkzoNobel has launched a digital system that allows body shops to precisely measure and...
Penske Using Recalls to Connect with Customers
Penske Using Recalls to Connect with Customers, from Automotive News. BLOOMFIELD HILLS, Mich. - Penske Automotive Group's service and parts...