In a recent visit to my dentist’s office, I overheard a conversation between the receptionist and a patient on the telephone. It seemed the patient...
ADVERTISING: The Power of The Personal Touch!
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5 Fresh Ways to Spring Clean Your Social Media Marketing
Nothing feels better than purging old ways and old stuff. But, it's not always easy. In the end, we know it's good for us but sometimes the journey...
Mobile is More Than Marketing
Recently I had the honor of speaking at Digital Dealer 18 in Tampa, Florida to a packed room of Dealers, and OEM Leaders, who were looking for the...
Chip Cards and New Liabilities: Coming to Your Dealership in October
When it comes to credit card processing, the U.S. can still be a little old-fashioned. The U.S. is one of the only countries in the world that...
DMS Systems and Invoicing
You may not be able to decipher a doctor's prescription, but the bill is always computerized. Why? They want to get paid. Your DMS invoicing system...
Federal Warranty Laws On FTC’s Radar
Over the years I have noticed more and more dealerships offering in-house warranties on used vehicles, backed by the dealership. It is a wonderful...
How the Best Dealerships Crawl To the Top
The showroom floor is swamped. Your website needs an update. A sales mailer just went live. Vendors are calling . Your third-party leads need an...
Manufacturers Go on the Offensive in Unprecedented Ways
The major automobile manufacturers are active at levels not seen since the days of linemake discontinuances and dealership terminations during the...
Calm & Controlled Communications Secrets To Strengthening Your Team
A few years ago I was scuba diving in Bimini with a couple of buddies when we discovered a 45 foot long tunnel made of coral at 60 foot depth. The...
9 Commandments for Leading by Example
A quick way to lose credibility is with a leadership style that says “don’t do as I do, do as I say.” If you’ve ever wondered why your people...