The auto industry is changing fast, and smart dealership groups are finding innovative ways to adapt, both on the retail front end and in the back office.
Receipting Parts
On the surface there doesn’t seem to be anything so simple and mundane as receipting parts, in fact the chore is usually given to some of the least qualified people in the Parts Department.
Overcome Loss Aversion and Make Tough Decisions
You may not have heard of them, but Daniel Kahneman and Amos Tversky are rock stars. Their band name doesn’t have the same ring as say, Hall & Oates, but these men helped develop some
Go Honda Go!
In the Alamo City, stories of Davy Crockett and historic cries of “Remember the Alamo” can be heard in the streets. More recently, championship runs by the San Antonio Spurs have inspired raucous
Has Your Dealership Embraced Mobile Tablets?
Are employees in your dealership using mobile tablets in service, sales and/or F&I departments? Despite much interest and even hype surrounding usage of mobile tablets in the dealership,
Staffing: How Many Support Peeps Do You Need – Or Can Afford?
How many peeps does it take to screw in a light bulb in a dealership service department? Let’s calculate, a factory expert to determine the appropriate bulb (new national factory VP), a parts person to
Turning Low Profit Recalls into High Profit Maintenance
The National Highway Traffic Safety Administration has been tracking vehicle recalls since 1966. There were roughly 6 million vehicle recalls per year from 1966-1996 and about 17 million per year since then.
DealerSync to Appear at 70th Annual NIADA Convention
For the first time ever, DealerSync will be in attendance at the 70th annual NIADA Convention and Expo, to be held June 13-16 at the newly renovated Mirage Hotel in Las Vegas.
Gaining a Competitive Edge Through Your Dealership’s Career Site
Don’t wait until it’s too late! That’s mindset you need to have when trying to stay ahead of your competition. Sometimes, competitive advantage is created with the introduction of a breakthrough product
Knowing Your Clients
Can you tell me the make and model of the car each of your clients have? What about the last time they were in for an oil change? The last time they bought new tires?








