Hiring to get the body count up can be a recipe for disaster. Personnel expert explains why dealers and managers need to hire character first and credentials second.
6 Ways to Hire for Success
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5 Things Employees Say That Sabotage Customer Service And Drive Customers Away
Every hour your business is open, well-meaning employees sabotage your customer service experience and drive customers away. And they do it without any inkling that they’re doing anything wrong.
How to Differentiate Your Dealership during the Recall Crisis
Dealers are in for a wild ride. The next 5+ years will be filled with revenue from recall work; a shortage of technicians; shop capacity that can’t keep up with demand; parts availability issues; and, as a result,
What Would Your Customers Do If There Weren’t Any More Discounts?
Loyalty is a fickle thing. While your customer has consistently serviced their vehicle with you, when they get that $19.95 oil change coupon from your competition, will it go in the trash, or will they choose
RouteOne Honors Mike Jurecki For His Leadership
RouteOne thanks Mike Jurecki for his 14 years of leadership as he leaves the organization to become the Chief Executive Officer of FordDirect. Jurecki lead the formation of the RouteOne joint venture
NADA 2016: An Overview of the Market Ahead
This year’s AutoTeam America Buy/Sell Summit and CEO/CFO Forum at the National Automobile Dealers Association (NADA) Convention and Expo brought together several viewpoints on the state
Managing Data Security and Taming Your Biggest Risk
Data breaches and hacker access to confidential customer information is a growing fact of life. And not just for the Targets and Home Depots of the world. Your dealership and customer information
Lease Credit Approvals Mirroring Broader Consumer Confidence Trends
Swapalease.com, the nation’s largest car lease marketplace, reports car lease credit approvals registered a 69.9% approval rate for April, a slight bounce back from the pace of approvals (66.7%) seen in March.
New Vendor to Join DealerVault’s Network: L2TMedia
DealerVault’s Vendor Network allows third-party solution providers to actively support dealerships’ desire to take back control of their data. This platform creates a win-win for vendors and dealerships alike.
Leadership Heads-up: Pride Comes Before Destruction
A well-known proverb warns, “Pride comes before destruction, and an arrogant spirit before a fall.” For some reason, leaders who should know better seem to believe this principle doesn’t apply to them