Entitlement is defined as believing you are owed special rewards, privileges or treatment. In essence entitlement says, “You owe me because I show up and belong, not because I step up
It’s Time to Part with the Participation Trophies
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RoadVantage Wins Platinum Dealers’ Choice Award
RoadVantage, the fastest-growing provider of F&I programs for the automotive industry, has won a Platinum Dealers’ Choice Award in the F&I Products category, marking the second year in a row
Adesa Names Richard Griskie Chief Information Officer
ADESA, a business unit of KAR Auction Services (NYSE: KAR), announced today that Richard Griskie has been named chief information officer.
Making Fans of Recall Customers: Nothing Worth Having Comes Easy
The subject of recalls has provided plenty of fodder for some in the media. Certainly, vehicle recalls are an explosive issue that places dealerships on the front lines of consumer anger and frustration.
Are You Ready for Pole Position? Driving Digitization in the Auto Industry
Car making isn’t only about the product any longer. It’s becoming a digital service game. Most OEMs recognize digitization’s power to transform their brands. But although many are partially digitizing key
EasyCare Appoints Rob Mirra as National Director of New Business
EasyCare, the leading independent provider of automotive ownership benefits and dealer services that help dealers create more passionate employees and customers, has appointed Rob Mirra as
Black Book Signs Bullseye Prospecting Distribution Agreement With Gauss Digital Marketing
Black Book, a division of Hearst Business Media that provides new- and used-vehicle valuation services and custom data licensing solutions, today announced a distribution agreement with Gauss Digital
Used Car Market Insights – Week of May 24, 2016
This week’s Black Book Market Insights report shows relatively mild depreciation last week among the majority of car and truck segments. In fact, Sporty Cars, along with some vans, pickups and utilities,
The Automotive Marketing Home Run
The four bases that make up a baseball diamond can be directly related to the car shopper’s journey. We all know the path begins online. The final destination, or home base, is the dealership.
Quick Reconditioning Spurs More Sales at Higher Profits
When I’m asked to analyze a dealership’s vehicle reconditioning department, it’s quickly apparent from my performance-report review who is running the show.