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Conference & Expo: September 22-23, 2026
DealerPoint: April 22-24, 2026

Q
Inflatable Gorillas or Videos?

Inflatable Gorillas or Videos?

Most dealers have spent many years in the car business. They know what it takes to sell cars. They know when a customer walks onto the lot, the salesperson must give a professional

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Puttin’ On the Ritz

Puttin’ On the Ritz

I was on a trip to New York and met up with a friend of mine (full disclosure: also a happy customer) Richard Hesse, the Dealer Principal at Mercedes-Benz of Nanuet. He has a simple mantra

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DMS, CRM and Closing Ratios

DMS, CRM and Closing Ratios

According to successful businessman Fred DeLuca, “Profit or perish… There are only two ways to make money: increase sales and decrease costs.” In the car business, we all know what

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