Recently, I was visiting with a dealer and the recent rash of articles concerning compliance came up. As I shared what I knew on the subject and the current climate concerning fines and penalties
CDK Approves Digital Dealership System for Service Appointment Status and Sales Leaderboards
CDK has approved the Digital Dealership System for the 3PA Vendor program, making DDS the only Digital Sign provider offering Service Appointments Boards, Sales Leaderboards,
The Shuttle Has Left the Building…Maybe
One day, while bringing my vehicle into a large, very well-known dealership for service, a rather comical scene played out before my eyes. While the shuttle driver was leaving the dealership,
Demystifying Modern Customers: Here’s What They Really Want from Your Service Department
Today’s service customers aren’t easy to win over. “My customers are impatient,” many dealers say. “They only care about price. And even if they come in for service once, they’re probably
Parts for “Dummies”
Years ago someone gave me a book called ‘Windows for Dummies.’ It was not designed for ignorant people, but to explain Windows in layman’s terms so that the user could better
Three Technology Upgrades to Attract the Best Millennial Talent
Does your dealership have what it takes to attract the best talent? When it comes to hiring, business owners often promote their pay, benefits, culture, opportunities and other perks.
Math Makes Money, and Other Lessons from Successful Auto Dealers
Telematics will revolutionize the dealership in ways that are both obvious and not. Auto dealerships today are grappling with a long-term shift in their profitability, away from the initial purchase
The Importance of View-Through Attribution [VIDEO]
Clarivoy CEO & Founder Steve White discusses the importance of view-through attribution in this short video blog.
Dealer eProcess Brings Grant Cardone’s 10X Rule to Dealers
World-renowned author, speaker, and Sales Guru, Grant Cardone, supports Dealer eProcess’ application of his 10X digital solutions for dealers looking to increase their sales by 10 times
Loyalty: It’s not ALL about Millennials
A recent McKinsey podcast shared that when it comes to loyalty programs, a large part of the population is being ignored: elderly customers.







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