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Conference & Expo: September 22-23, 2026
DealerPoint: April 22-24, 2026

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The Art of Service Upselling

The Art of Service Upselling

While there are many different types of service repairs – warranty, recall, etc. – undoubtedly the king of them all, when it comes to profit, is customer pay repair orders.

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Wake Up and Smell the Disruption!

Wake Up and Smell the Disruption!

While many companies have entered the retail automotive space trying to capitalize on the experience customers want but are not getting from dealers, the biggest threat is actually looming

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Go Fast and Break Things

Go Fast and Break Things

The title of this blog post originated from a thought-provoking interview with Chad Mitchell, senior director of digital communications at Walmart.

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DeLong Named VP of Covideo

DeLong Named VP of Covideo

Covideo (a division of EasyCare) has appointed Mike DeLong to the position of Vice President, heading the company’s Dealer Services division. DeLong is a 30-year industry veteran

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Dear Paid Search, the Party Is Over

Dear Paid Search, the Party Is Over

Dealers have leveraged paid search for years – and some spend significant budgets on it. However, whether they do it by themselves, or work with a vendor, I find many misunderstand

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